Deliveries to Businesses / Hospitals/ Hotels:
If you are sending a package to a business, please be aware that the delivery driver may deliver the product to a shipping and receiving department. Please let your recipient or someone at the business know that they should be receiving a perishable package. White Swan Gift Baskets & Gourmet Foods is not responsible if the recipient is not available to receive the product or if the business is closed for the day.

Hospital Deliveries:
Unless you are absolutely certain that the recipient will still be in the hospital when your gift arrives, consider having the gift shipped to recipient's home address. Should you elect to ship to a hospital address, please be advised that we assume no responsibility for gifts becoming lost or misplaced within hospitals, failure of the hospital staff to deliver the gift to the patient's room, or gifts arriving after a patient has been dismissed.

Hotel Deliveries:
Unless you are absolutely certain that the recipient will still be in the hotel when your gift arrives, consider having the gift shipped to recipient's home address. Should you elect to ship to a hotel address, please be advised that we assume no responsibility for gifts becoming lost or misplaced, failure of the hotel staff to deliver the gift to the guest/recipient, or gifts arriving after a guest has checked out.

Returns:
Perishable and fragile products cannot be returned. These products are covered by our guarantee and will be replaced if they arrive damaged. Non-perishable items should be returned in their original packaging, after contacting our customer service department for our product return mailing address. If you would like to request a credit or replacement, you must contact us within 5 days of the delivery date.

Substitution Policy:
If we are out of a particular product, i.e. a specific basket, plush, vase, etc., we may substitute a similar product of equal or greater value.

Summer Shipping:
During the summer months it becomes necessary to ship chocolate gift baskets with ice packs to ensure they arrive in nothing less than pristine condition. They must also be shipped via FedEx Express and cannot be shipped over the weekend. We do this to make sure that your gift basket is perfect when it arrives.



Payment Options:
We accept VISA, MasterCard, Paypal, checks (subject to clearance - returned checks subject to $25.00 fee), money orders, and cashiers-checks.

Mailing Address for Payment:

Please mail payments to us at:

White Swan Gift Baskets & Gourmet Foods
PO Box 237
Gorham, ME 04038

Please include a copy of the checkout invoice with payment to expedite delivery.

Taxes:
Maine residents will be charged 5% sales tax as required by law.

All Prices and Availability Subject To Change

As a result of the exclusive nature of many of our products, all items are subject to prior sale. All sales are processed in the order that they are received. To avoid disappointment, we recommend ordering immediately.